Reduce preventable medical errors with Zebra Workforce Connect

Zebra Technologies
Friday, 13 May, 2022

Did you know communication breakdowns are attributed to 70% of medical errors?

Advances in technology are rapidly transforming healthcare, however, the ability to effectively communicate between caregivers continues to fall behind. Multiple devices and legacy technology prolong response times, hindering patient care and safety.

Zebra’s Workforce Connect provides seamless communication and instant answers so healthcare teams can collaborate from anywhere and make the right decisions for their patients.

Here are four key ways that healthcare providers can benefit from using Zebra Workforce Connect:

1. Unify teams with seamless collaboration

Consider the following scenario: A nurse needs to inform a doctor about something but doesn’t require a response. With legacy equipment, the nurse first needs to page the doctor. Then the doctor has to call the nurse, requiring them both to stop what they are doing and answer the phone. In this instance, a simple text could save valuable time.

Other times, a nurse may have a patient in a critical state and require the doctor immediately. The ability to call or text the doctor directly and know their availability could save time and potentially lives.

With Zebra Workforce Connect, healthcare workers can reach the right person, in the right role, at the right time. It empowers workers to know immediately if the team member they’re trying to contact is available, and connect directly with them by secure voice call or text. If they don’t have the right person’s name or contact details, that’s no problem, they can reach them by their job role. Furthermore, they have the option to contact one-to-one, broadcast to an entire team, or select teams.

2. Simplify logins with Single Sign On

Many healthcare workers frequent a number of different facilities, each with their own processes, protocols, people and systems. As a result, they often waste valuable time trying to log onto systems, reset passwords and switch devices. For example, they may have one device to access the directory, another to page colleagues and yet another to receive calls.

Zebra Workforce Connect enables healthcare workers to access communication and information with a single sign on, allowing them to:

  • Instantly populate their device with personalised applications, real-time information and teams
  • Share devices between colleagues but still get an individualised experience
  • Restrict access to applications according to role, title and responsibilities
  • Allow temporary or visiting staff to be connected and up to date

3. Enable instant communication with push-to-talk

Sometimes healthcare workers need a way to shout out for assistance, for example, when moving a patient, requesting transportation, or letting cleaners know that a room is ready for service.

Zebra Workforce Connect allows for instant two-way communication with push-to-talk, just like a walkie-talkie. This gives healthcare workers the ability to communicate and tap in with those who use two-way radios, such as first responders, ambulance drivers and security guards, as well as ancillary staff.

4. Reduce unnecessary alerts and alarms

Alarm fatigue is a huge problem for healthcare workers. In many hospitals, all workers receive the same alarm every time something goes wrong — rather than one person receiving the right alarm, at the right time.

Zebra Workforce Connect enables healthcare providers to control the amount of overhead paging, alerts and alarms that send medical teams scrambling to respond. The software will only alert the right people when they are needed, providing a quieter healing environment for patients, and saving valuable time for workers.

Specifically, Workforce Connect enables healthcare providers to:

  • Target an individual to accept and respond to an alert or alarm
  • Send, receive, and integrate health data into their respective EHR systems
  • Improve the environment with fewer alerts and less noise
  • Save resources by not having multiple team members respond to a call
  • Reduce alarm fatigue and the desensitisation to alarms that can increase the rate of missed alarms

No matter where you are — stay connected

Missed communication can lead to delays in providing treatment that can greatly impact patient care and safety.

Zebra Workforce Connect allows for faster actions, smarter decisions, improved clinical communications and collaboration — all for better patient outcomes.

Find out the benefits of empowering your team with Workforce Connect

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