HomeMade portal aims to streamline HCP management

HomeMade, a startup that enables self-management of government Home Care Packages (HCPs), has reportedly improved efficiency and transparency, according to SAP.

Leveraging their Business Technology Platform (BTP) to automate processes, SAP developed HomeMade to address the perceived limited flexibility, choice and control available to Home Care participants.

The process that took 12 months and involved working with SAP AppHaus Network partner Bourne Digital to design, develop and deploy an intuitive, automated, self-service portal.

The aim was to overcome high administration costs and manual processes associated with existing models, which could reduce the amount of resources and funding spent on support and services.

Now six months on, SAP reports that the portal has boosted the efficiency of processes and workflow management and provided greater transparency in terms of service provision.

According to SAP, HomeMade is also now able to offer more flexibility to participants looking to choose and access a variety of services and support, giving them more control over plans, budgets and spending. This is demonstrated by a 9-day reduction in the time it takes to onboard new participants and by a 50% reduction in reimbursement processing time.

HomeMade’s new automated portal also helps to reduce administrative overheads associated with HCP management, with participants reportedly saving more than $5000 annually on average in management fees.

“HomeMade’s vision is to transform home care in Australia, and we are continuously building our capabilities — whether that’s teams, processes or technology.

“Leveraging SAP BTP has allowed us to create a solution that better supports older Australians in need of care and given us an exciting and innovative platform that will help us grow,” said Laura Westhorpe, General Manager, HomeMade.

“By implementing SAP BTP HomeMade is able to offer faster and more transparent care options to older Australians and their families, while also reducing the money spent on admin fees so that more resources can be put towards improving their quality of life.

“The work done together with HomeMade and Bourne Digital demonstrates how next-generation technology can have a powerful positive impact when it comes to improving people’s lives.”

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